The Money Factory
The Money Factory Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Money Factory has a 1.1 star rating from 36 customer reviews. Consumers are mostly dissatisfied: repeated reports of redemptions taking up to 90 days, poor customer service, and high price level. Pros noted include good games and cheap packages.
Key Takeaways for Future Customers
- Check The Money Factory reviews before depositing; many users report long redemption delays.
- Expect customer complaints about support responsiveness and automated replies.
- Request refunds cautiously and document all communications if pursuing a refund or dispute.
Negative Feedback / Risk Areas
- Consistent reports of delayed redemptions and payouts well past stated timelines.
- Poor customer service, repeated copy-paste responses, and lack of manager follow-up.
- Allegations of account access issues and refusal to honor withdrawals or refunds.
Positive Feedback
Some reviewers mention enjoyable games and inexpensive coin packages.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Money Factory has a 1.1 star rating from 36 customer reviews. Consumers are mostly dissatisfied: repeated reports of redemptions taking up to 90 days, poor customer service, and high price level. Pros noted include good games and cheap packages.
Key Takeaways for Future Customers
- Check The Money Factory reviews before depositing; many users report long redemption delays.
- Expect customer complaints about support responsiveness and automated replies.
- Request refunds cautiously and document all communications if pursuing a refund or dispute.
Negative Feedback / Risk Areas
- Consistent reports of delayed redemptions and payouts well past stated timelines.
- Poor customer service, repeated copy-paste responses, and lack of manager follow-up.
- Allegations of account access issues and refusal to honor withdrawals or refunds.
Positive Feedback
Some reviewers mention enjoyable games and inexpensive coin packages.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible experience and service
- - Customer service is poor.
- - Redemption has waited since February with no explanation.
- - There is a claimed 90 working-day clause not shown in terms.
This is the worst platform ever. Customer service is a joke.
I have had nothing but issues and no assistance. I have been waiting on a redemption since February, with no logical explanation as to why. I was told in the terms and conditions it states up to 90 working days, which I have read, and I didn't see this clause.
Quite frankly, this is utterly ridiculous, and I have played on several sites, and none of them have remotely taken this long. Customer service won't assist me and states someone will contact me, and no one does.
- Redemptions take way too long up to 90 days
- Bad customer service
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
You guys have taken my redemption, lied numerous times and it’s been over 6 months!!!
- - Waited months for a $110 redemption.
- - Fraud claims, payout refused, and legal action mentioned.
- - Ill health; aunt with power of attorney may handle.
The money factory ISN’T paying out. They’re scamming people.
When you buy SC and win they aren’t redeeming. They have lied for over 6 months! Social casinos typically take 24-72 hours at longest.
It’s the only one that scammed me. AVOID
I'm extremely ill. My auntie is a power attorney, and I'm letting her handle it if you still refuse to give my redemption! I go through Skrill and have redeemed before! It's never taken more than 3 days, usually 24 hours with every other social casino. I will be reaching out to the BBB and other appropriate people to report. I have been given excuses and lied to again and again on chat! Telling me someone would email me, etc.
It's only $110. Why are you refusing to pay me!
WTF is an order or contact ID?! I want my redemption! I have screenshots of everything. Where's the link to send? Smh.
- Scammed
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT use this site! They have not redeemed my winnings in over 6 months to Skrillz! Not a first redemption either. It takes the other social casinos like crown coin 24 hours max. This is the only site that never paid, kept making excuses and lying to me via chat!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Six months still no pay out for only $100
- - There has been no response after six months.
- - They won $100 on August 8 and have not yet received the payout.
Been trying to contact someone for six months, and they won't respond. I won $100 on August 8th, over six months ago, and still no payout.
Not even the management team will contact me back.
They ignore me, and I don't know why or what I need to do. This casino is by far the absolute worst.
- Cheap packages
- Dont pay out or respond six months later
Preferred solution: The money I won more then six months ago.
User's recommendation: Don’t spend money here. Matter of fact stay far away from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed payment way overdue
- - Redemption of $4000 from 9/08/2025 at themoneyfactory.com acknowledged as due but unpaid.
- - I'm in a queue to receive funds and will be notified.
Hello I submitted redemption of $4000 on 9/08/2025 st themoneyfactory.com They do acknowledge to this day that my redemption is valid and money owed but keep giving me the run around. They are separating themselves from redemption department and nobody can contact them .
They keep on telling me Im in queue to receive my money and they ll let me know once they hear back from redemption department. I did not use a bonus to win that money. Im also vip with them. This is starting to feel like a scam and I heard they recently got sued for non payment of winnings.
Something has got to give . They will gladly take your money but wont pay you if you win
- Was fun to play
- Extreme payment delayed
Preferred solution: I’m looking to get my $4000 redemption released to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to find out what's going on with my redemption
No updates No real time communication No talking to somebody in person
The management has no answers. It's been a long and painful wait for the money. They take the money 24/7, hours a day, 365 days a week, but they only do redemptions Monday through Friday, excluding weekends and holidays. I get sent three to four emails a day trying to get me to put money into their games, but they cannot send me anything that tells me if or when I'm ever going to get paid.
I've already been verified; I got a W-2 last year. It just seems really ridiculously long and unnecessary, honestly. I have no idea how they stay in business because if you read the reviews, no one seems to be getting paid. I'm not saying they're not, but it just seems like there are a lot of unhappy people, and I am definitely one of them.
So hopefully, you learn from people who have tried to put in for redemption and are still waiting months and months later with no results. At least in my case, I'm not saying they don't pay; I'm just not sure if they're going to pay me because I can't get any answers whatsoever. I know this is frustrating; yeah, I know it's frustrating too. People still get nowhere anyway.
Please, if you don't mind waiting six months to get paid, just go for it, or even longer than six months, I should say, because it's 90 business days, excluding holidays and weekends. Sorry about the long novel; I just had to rant.
- Lots of fun games
- Absolutely no answers from anyone
Preferred solution: I would like to get paid I would like to find positive in my account preferably
User's recommendation: If you want payout quickly go anywhere but the money factory
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterbury, Connecticut
Pass the 90 day redemption period and didn't hear nothing from the management team
- - Redemption not received after well over 90 days.
- - Management team did not respond within 24-48 hours.
Didn't receive my redemption. I've been waiting ever since to receive my redemption, and it's been well over the 90-day period.
Also, I didn't get any response from the management team. When I was informed that the management team would contact me within 24-48 hours, I still didn't get a response from them.
- Great app
- Customer service is poor
Preferred solution: My redemption that earned fair would like to receive it. Please
User's recommendation: Stay consistent with the money factory because they will not contact you like they say in writing. From my experience the money factory will prolong your process.
Los Angeles, California
Haven’t received my redemption it’s over 5 months
- - Submitted a $109 redemption on Oct 25, 2025; not received.
- - California ban prevents logging in to check status; support replies mostly bot.
Stay away from The Money Factory! They WONT pay you!!!!
I have begged for my redemption and all they respond with is “ your redemption has been escalated to their team”. Yeah, it’s been escalated over 20 times and I’ve been waiting for almost 6 months to get my redemption. They’re a SCAM!!!!! Mostly bot response too, THEY DONT CARE!
I don’t know what to do, hire an attorney? This is crazy!
Horrible!!! They are a scam nothing but fraudsters!
You beg for your money and they won’t pay you. They’re cold and very intentional with their schemes. They blocked California players so you can only have access to them via email in which 99% of the time is a bit response, done in purpose I’m sure no agent helps. I submitted my redemption on October 25,2026 and the money has not been sent to my bank account.
They shouldn’t get away with this, they are holding peoples money HOSTAGE! This is a crime! The WORST online casino, they need to be forced to pay people & then get shutdown. They threatened me that if I continued to email my frustration they would take action & insinuated they didn’t have to pay me then.
Others have gotten the same threats.
The Money Factory needs to pay everyone they have caused so many people STRESS! They’re disgusting
I have emailed support so many times and get mostly bot responses. When I complained and asked, 'When are you guys going to pay me?' they responded by saying if I continue to approach the situation the way I do, they will take action and insinuated that I wouldn't get my redemption. They're a scam; this is so wrong, and I don't know what to do.
There should be a class action against them; I hate their site! Nothing but evil scammers!
User's recommendation: Stay away from The Money Factory they are FRAUDULENT nothing but SCAMMERS and they DONT care if you’re begging for your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mobile, Alabama
Redemption
It's only 3 days until the 90-day redemption time you said I'll receive it in that time. So what's going on?
- Nonpayment
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Not fulfilling redemptions
- - Redeemed $1000 on 11/03/2025; four months have passed.
- - AI support can't share queue status; replies cite 24-72 hours, 30 days, 90+ days.
I redeemed $1000 on 11/03/2025, and it is currently 03/27/2027. Four plus months have passed, and their support is all AI that can't tell you your place in queue for redemption or just anything about your redemption at all.
It's all copy-pasted responses saying 24-72 hours, then 30 days, then 90+ days. It's honestly getting ridiculous. There are so many other customers with the same issues.
I don't know if this company is a scam for a quick payout for themselves and if they honestly do not know how to run a social casino business. Either way, we want what we are owed.
- Variety of games
- No support or payouts
Preferred solution: Deliver product or service ordered
User's recommendation: Do not play here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNone payment
- - Payout is in cue after redeeming 100 at Money Factory Casino.
- - Policy allows up to 90 days to process payouts.
I have been contacted them asking when will I get paid the 100 I won.. basically the same thing.
My redemption is in cue and be patience.. they have a high volume of redemption. But they can not tell when your cue position will come up.. but I did change the payout from my skill acct.
To my banking account. Hoping that I get lucky and get it within the 24hrs to 72hrs. That they claim u can get your payout. That's what I read when I started playing with them.
I didn't see it can take up to 90 days.. but they said. It didn't matter if I change the payout. I would be in the same que position on getting the payout.
I did reported it to the BBB. I NEED TO FIND A CASINO REP TO HELP ME GET MY PAYNENT.
And that they have up to 3months r 90days. Which they like putting it. To get my payout. It's in there policy.
But the 90 days is just there option. And be patience. I ask why is mine withdraw has been delayed. They said some cases that take longer than the 24hr to 72hrs.
Is they have a high volume of payouts. And to make sure that my info is not fraudulent. Which u have verify your info before u deposit money.. so that's bs...
my info has already been verified. But they have up to 90 days to process.do
User's recommendation: Do not spend your money with money factory casino.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't be trusted - Absolutely Unethical Behavior - They don't even pretend to give a f""k
- - Profile is fully verified for a year with multiple Skrill deposits and a linked debit card; a $100 Skrill redemption was submitted 34 days ago.
*** this platform, wholeheartedly. They're about nothing but *** and will provide you with nothing but fraudulent *** and LACK of any service.
They take your money REAL QUICK though - all deposits instant.
They will never pay you any of your winnings though. *** You TheMoneyFactory
UPDATE: September 3rd, 2025 Still JACK *** from this fraudulent scamming platform. NOTHINGNo replyNo informationNo concernNo worries - in their eyes.
I wish I could hope for them to get their overdue karmic punishment but there's no justice anywhere to be found in this world. Id bet my life these professional d*ck-suckera sleep just fine at night
so they can and will *** you for as long as they want. Some get paid 2 or 3 or 4 months later (totally legit timeframe what reasonable gentlemen ) and the rest DONT. They have the audacity to respond to every 3rd or 4th attempt at contact with the same *** all the while will never claim any specific issue is being dealt with.
*** YOU TheMoneyFactory, you punk *** dishonest ***
- Jordan Hunt
hunt.jordan.89@***.com
Ste
User's recommendation: Do Not EVER deposit any of your money into the pockets of these ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s been over 30 business days and still no payout!
- - Spent 30, received 50 sweeps coins.
- - Won $100 and redeemed on 08/19/25.
- - Still awaiting redemption; support sends the same copy-paste reply.
Well the money factory updated their terms so instead of them having up to 30 days to payout redemptions it is not 90 business days! Yet it still doesn't matter because today is "DECEMBER 3TH and I am still waiting on a pending skrill redemption of $100 dollars from them and all I ever get in chat is their escalating my redemption to management and redemption team and that I will be contacted by a manager within 24 to 48 hours and have yet to be contacted! It's freaking ridiculous!!
Stay away from them.
Still have not received my redemption from them and when I try to contact them in chat the AI not tells me my redemption is well over there 30 business day policy and it tells me that they’ll put me in contact with customer service so it can be escalated to the redemption team to be reviewed and I still hear nothing!
"UPDATE" AS OF THIS MORNING FOR THE FIRST TIME EVER A MANAGER EMAIL ME THIS MORNING ABOUT MY REDEMPTION ALTHOUGH THEIR IS STILL NO UPDATE ON MY REDEMPTION JUST APOLOGIES FOR THE LONG WAIT AND A PROMISE OF A FOLLOWUP AS THINGS CHANGE. WE WILL SEE
- Redemption problems
- Customer service terrible
Preferred solution: Full refund
User's recommendation: Beware they don’t wanna payout your redemption!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Redemptions take way too long!!
Still waiting with zero updates from the company. I asked where I was located in the "long queue" they said they are experiencing for redemptions. They replied with the exact same boilerplate response that didn't answer my question or provide any for their details ( same message saying it can take up to 90 days).VERY DISAPPOINTED!
I requested $180 redemption, and after waiting over two days to hear back from them on their chat, they said I can take up to 90 days! Insane!
- Good slot games
- Redemptions take way too long up to 90 days
Preferred solution: Obtain my redemption money
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, Arizona
Have not received my winnings since November 2025
- - Won $100 in November 2025.
- - Was told payout would take up to 90 days.
- - Claims Money Factory is a scam.
- - Advises against using Money Factory.
I won $100.00 back in November of 2025, and I'm being told it was going to take up to 90 days. That is the most ridiculous thing I have heard.
If I won, I should be able to receive my winnings.
This website is a scam. Do not use the Money Factory.
- Fun to play
- Waiting months for winnings no customer service to deal with issues
Preferred solution: my winnings that I won $100.17
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer49 days of redemption, not getting paid
- - Redeemed $5000 on Aug 23 but not paid.
- - Delays after verification and bank details; 49 regular days and 35 business days have passed with no payout.
They suck. This whole entire site sucks I put in a redemption on August 23 and still have not received my money.
There is no way to contact a human. It’s all robots this place is a scam.
I redeemed $5000 on August 23. It's been 49 regular days and 35 business days.
They are doing this to a lot of people, and they are not paying out what they owe people. I have talked to several people and get a bunch of robot excuses with no avail. I've already been verified.
I have already turned in my checking account information to get paid, and still, I just get ignored and pushed to the side. They owe me this, and if I don't get paid, I'm gonna go to arbitration, and I will get my money one way or another.
- As of right now
- There is no pros
- 2 months
- Waiting time for redemption
Preferred solution: I would like to get my winnings. I won $5000 on August 23. They owe me $5000.
User's recommendation: Runaway do not play this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: You will find out
- - Customer awaits $250 redemption after 10 days; escalation promises were not followed up, and a live agent is requested.
I finally spoke to the manager. She was very polite very understanding. She didn’t like the way that I handled some of it, but she said that she would not block me and watch my account so I was grateful for her email finally heard from somebody.
Conversation with The Money Factory
Started on September 14, 2025, at 02:26 PM America/Los_Angeles time PDT (GMT-0700)
---
02:26 PM | Txjanaa72: Something Else
02:26 PM | Txjanaa72: Doesn't look like y'all are in any hurry nor do you care that I've been waiting on the $250 for 10 days now. I've been told at least 5 times it was being escalated to a manager and they would contact me within 24-48 hours; I HAVEN'T HEARD FROM ANYONE!!! Can someone please help me and follow through? I need this money, obviously. Y'all send me emails all day long every day asking me to put money in your game, but I can't even get y'all to pay me for the money that I have put in your game, and it's very frustrating. Please do not respond with the manager will get back with me in 24 to 48 hours because they don't. So I would like to talk to a manager's supervisor if a manager can't get back with me as promised.
02:27 PM | Fin: I understand your frustration with the delayed $250 Sweeps Coins redemption. Since your request has been pending for 10 days and you've experienced multiple escalation attempts without follow-up, let me clarify the process. Your redemption is still within the standard 14-business-day processing window, but given the repeated escalation promises, this warrants priority attention. The Redemption Team operates during business hours (Monday-Friday, 9 AM-5 PM PST) and doesn't communicate directly with customers - all updates come through our support team. For escalated cases like yours, updates are typically provided during the next business day, though this depends on the manager's review timeline. Your request remains flagged for regular follow-up until resolved. To ensure proper escalation and get you the attention you deserve, would you like to speak to a live agent who can review your specific case details and escalation history?
02:27 PM | Txjanaa72: Yes
02:27 PM | Fin: Thank you for confirming. While I connect you to someone, could you please share any additional details about your issue to help them assist you more efficiently?
02:29 PM | Txjanaa72: Well, it's me, as y'all just said at 14-day guarantee, but I've been told this whole time it was 30 days, so I don't have a lot of faith in your company right now. I wish you would just release my money. I've yet to have a manager hear back from me; I've yet to get any help other than y'all continuing to copy and paste the same thing into a message for me. It's very frustrating. I've never had to go this long. I'm waiting on somebody to pay me.
02:29 PM | Fin: Our usual reply time: a few minutes
---
Exported from The Money Factory on September 14, 2025, at 02:31 PM America/Los_Angeles time PDT (GMT-0700)
- Terrible customer service
- Don pay
- Never return calls
Preferred solution: Price reduction
User's recommendation: Don’t play with this company!!!!
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Yeah but did you get paid?
Not yet